Simple, Transparent Pricing

Each plan includes a set number of AI handling minutes per month. If you exceed those minutes, additional time is billed at $0.50 per minute. Most practices find their included minutes are sufficient, but overage charges ensure you never lose a call due to limits. You can monitor usage in your dashboard and upgrade plans anytime.

No setup fees, no long-term contracts, and no hidden costs. We include free setup, AI training, and migration from your current system. You can cancel anytime with 30 days notice, and we offer a 30-day money-back guarantee if you're not completely satisfied.

When you use our credit card processing service, we waive your monthly MedSupport AI fees completely. Our zero-fee processing model passes all costs to customers, so you pay nothing for processing or the AI service. This can save practices $4,800-$18,000+ annually depending on their plan. The processing rates are competitive, and setup is handled by our team.

Yes, you can change plans anytime. Upgrades take effect immediately, and you'll be prorated for the remainder of your billing cycle. Downgrades take effect at your next billing cycle. Our team will help ensure a smooth transition and update your AI configuration to match your new plan's features.

Additional minutes are billed at $0.50 per minute beyond your plan's allocation. We provide real-time usage monitoring in your dashboard and will send alerts when you're approaching your limit. Most practices stay within their included minutes, but we'll never cut off service - ensuring you never miss an important patient call.

Absolutely. HIPAA compliance is built into our foundation, not added as an afterthought. We maintain BAAs (Business Associate Agreements), employ end-to-end encryption, conduct regular security audits, and train our AI specifically on healthcare privacy requirements. All data is stored in HIPAA-compliant infrastructure with comprehensive access controls.

Most practices are fully operational within 24-48 hours. Our setup process includes: consultation call, PMS integration, AI training on your specific practice details, phone system configuration, and testing. We handle the technical details while you continue seeing patients. Training and support are included at no extra cost.